沟通过程(Communication Process)

一些商业人士在与外籍生意伙伴打交道时由于不熟悉沟通的具体过程再加上英语语言能力又欠缺，见面后往往会不知所措、语无伦次，结果双方都很尴尬，这样显然不利于商务合作。以下将一次完整的初次商务会面分解成八个部分，具体如下表：

opening

1. 打招呼(Greeting)

2. 介绍(Introduction)

3. 寒暄(Small talk)

Body

4. 进入正题(Getting down to business)

5. 业务洽谈(Business talks)

6. 结束正题谈话前过渡(Pre-closing the conversation)

Closing

7. 结束谈话(Closing the conversation)

8. 再见(Farewell)

以上八个构成部分是按照初次商务会面来分解的，若是相互熟悉的商业人士之间则可以省去以上第二步的介绍，其他过程都基本相同。

常见功能句型(Practical Expressions)

了解商务会面的各个构成步骤之后，下一步商务沟通者应当熟悉并且尽量做到熟练掌握每个步骤相对应的基本功能句型。下面以对话的形式分别列举功能句型并作简要介绍。

1. 打招呼(Greeting)

打招呼的英语表达很多，可分为正式与非正式用语，商务会面应当使用较为正式的打招呼用语，常见表达如下：

A: Nice/glad/pleased to meet you.

B: Nice/glad/pleased to meet you too.

若是会面的双方已相互熟悉，则可用以下表达：

A: Good afternoon/morning!

B: Good afternoon/morning!

A: How are you (doing)?

B: I’m very well. And you?

A: How is everything?

B: Not bad. What about you?

A: How are things? /How is it going?

B: Everything is fine. How about you?

2. 介绍(Introduction)

介绍分自我介绍和介绍别人，常见句型如下：

A: I’d like to introduce myself. My name is Jay.

B: Nice to meet you. I’m Tom.

A: Let me introduce myself. My name is Peter.

B: Pleased to meet you. My name is Jenny.

A: May I introduce you to our manager, Mr. Lee?

B: Yes, please. Pleased to meet you, Mr. Lee.

A: I’d like you to meet Jane Brown, our department/line manager.

B: Nice to meet you, Mr. Brown. My name is Tom Jackson.

3. 寒暄(Small talk)

寒暄虽然不属于业务洽谈内容，但它却是商务沟通重要构成部分。和英美人士寒暄时要了解他们的寒暄习惯以及话题，应尽量避免涉及个人隐私的话题。若交谈双方已非常熟悉，这一过程也可能会省略或相对缩短