Exercise Four

Part One

Question 44

You are Head of Research for an international car manufacturer. You have to make an urgent trip tomorrow to visit Pierre Blanco, a colleague who works for a subsidiary.

Write a memo of 30-40 words to your secretary.

Telling her who you are going to see and when;

Asking her to book flight tickets and accommodation;

Telling her what work you would like her to do in your absence;

Write on your answer sheet.

Part Two

Question 45

You are the manager of a TV and radio repair workshop. One of your employees has received the letter below about a faulty cassette player which he inspected. He has written his comments on the customer’s letter and asked you to write a reply.

Write a letter of 100-120 words to the customer, using the employee’s comments and explaining why your company cannot repair the cassette player.

Do not include addresses.

Write on your answer sheet.

Mr D. Mason

Radio World

6 Adelaide Park

London w6

Dear Mr Mason

Re: repair of Tashita Cassette Player

You returned our cassette player to us on 5th September, after having it in your shop for over a month, (sorry! Technician off sick) saying that you could not repair the following faults:

1. a problem with the volume control (needs replacing; part not available)

2. difficulty operating the on/off switch. (possible to replace but very expensive)

I was very surprised to hear this, because the equipment is not all that old.(manufactured in 1985)

Therefore I would be grateful if you could explain in writing why the equipment is, in your opinion, beyond repair, so that I can discuss this matter with the manufacturers.(out of business since 1990)

Yours sincerely,

Paul Johnson

Exercise Five

Part One

Question 44

You are a manager in a company which manufactures office furniture. Next month you are going to London to discuss an important contract.

Write a note of 30-40 words to your assistant:

1. saying when you want to leave and return

2. asking him to book flights

3. telling him which hotel to book

Part Two

Question 45

You recently attended a one-day training course on health and safety. You were disappointed with the course.

Read the advertisement below, which gives the details of the course. You have written some notes on the advertisement.

Then using your handwritten notes, write a letter to the company, complaining about the course.

Do not include postal address.

Write 100-120 words.

Write on your answer sheet.

GBG Certification Services

Good for business, good for you.

Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe and legally sound working environment for your staff.

Our one-day courses include:

Experienced and highly-qualified trainers (trainer was sick --- replacement poor)

High-quality information packs (pile of loose photocopies)

Small groups (maximum 8 people) (not true)

Price includes lunch and refreshments (explain what was wrong with lunch)

All one-day courses run Monday – Friday from 9:30 – 17:00 (started late)

For more information contact:

Moira Geddings

GBG House

Summerfield Road

Oxford OX8 4DN