You are the manager of a TV and radio repair workshop. One of your employees has received the letter below about a faulty cassette player which he inspected. He has written his comments on the customer’s letter and asked you to write a reply.

Write a letter of 100-120 words to the customer, using the employee’s comments and explaining why your company cannot repair the cassette player.

Do not include addresses.

Write on your answer sheet.

Mr D. Mason

Radio World

6 Adelaide Park

London w6

Dear Mr Mason

Re: repair of Tashita Cassette Player

You returned our cassette player to us on 5th September, after having it in your shop for over a month, (sorry! Technician off sick) saying that you could not repair the following faults:

1. a problem with the volume control (needs replacing; part not available)

2. difficulty operating the on/off switch. (possible to replace but very expensive)

I was very surprised to hear this, because the equipment is not all that old.(manufactured in 1985)

Therefore I would be grateful if you could explain in writing why the equipment is, in your opinion, beyond repair, so that I can discuss this matter with the manufacturers.(out of business since 1990)

Yours sincerely,

Paul Johnson