第三讲 商务便函与便条
审题：
Mr Smith, your boss, told you to ask Ms Liu to attend a sales presentation on a new product.
Write a note to Ms Liu:
*saying who wants her to attend the sales presentation;
*informing her when and where the sales presentation will be held
有同学写成Mr Smith told me to ask who wants to attend
有同学写成 Please write a note to Ms Liu asking her to attend a sales presentation.
一定要把题目看清楚，再下笔写。
(一)商务便函
一般公司企业往往都印有按照自己公司风格的商业便函，请看下列例子：
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Memo
To：(收信人) From:（发信人） Date:（日期） Subject:（事由） |
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Message:（正文）
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大企业往往拥有许多分支机构，其商务便函信笺就包含较多的内容，如：
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Memo | |
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To：(收信人) Company：(分公司) Dept：(部门) Location & Ext：(地址与分机号) Subject: |
From: Company： Dept Location & Ext: Date: |
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Message:
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商务便函一般由以下几个部分组成：
1、Memo： Memo是Memorandum缩写，因此也可以用Memorandum，此外还有Internal Memorandum和Interoffice Memorandum，其意思都是一样的。
2、To：这一标题后面应写收信人的姓名与职衔，姓名前可以用尊称或不用，如：
To：Mr. John Smith，Sales Manager
3、From：这一标题后应写发信人的姓名与职衔：职衔可根据需要决定写或不写，但姓名前不要用尊称。
4、Date：日期的写法同书信里日期写法的要求完全一样，不要用数字来表示月份。
5、Subject：这一标题后是写事由的，即用一个或几个词汇简单概括便函的内容，以便查阅。事由必须简洁明了，不要用完整的句子，如：
Changes in Travel Advance Form
Promotion of Staff
Vacation Schedule
Participation in Training Programmes
6、Message
商务便函还可以根据实际需要在末尾增加发信人的姓名首字母、附件、副本抄送等。
例
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SCHOOL OF ENGLISH FOR BUSINESS MEMORANDUM
To: Mr. Kingswick, Course Coordinator From: Barnsby Campbel Date: 19 November, 1995 Subject: Lesson Plan for 28 November Lecture
I intend to teach memo writing in my next lecture. I plan to cover the following plans: 1. Inside Address This is omitted in a memo. As internal communication the reason is obvious. 2. Greeting It is mere polite to put Mr., Mrs. or Ms before and the office after the name of the recipient You may sometimes address the readers as a group. 3. Subject This is a phrase to tell the reader what the memo is about. Sometimes only the phrase is given without the word Subject before it. 4. Body These should be short, less than 10 lines, and concentrate on only one paragraph one idea each: Sometimes for memos with three or more paragraphs, it is advisable to begin each with a heading in capital letters to tell what the paragraph is about. Another practice is numbering the paragraphs for easy reference later on. 5. Carbon copy This is written as c.c. for short. As in a letter, it lists the persons who are also receiving the memo. 6. Signature Only the initial is needed, The office and name in print of the writer are omitted. In more casual memos there is no signature at all. Any thought on my notes? Anything to add? Let me know at tea break.
c. c. Mr. P.L. Ducke, Training Officer |
(二)商务便条
商务便条一般有四个组成部分：日期、称呼、正文、签名。一些公司有印好的便条笺。如:
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Message |
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To: Date: Message |
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Telephone Message For: From: Tel.:
Message:
Action required: Please call back Caller will call back later No action required
Message taken by: Date Time
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例：让秘书通知推迟约会
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9 a. m. Miss Wang , I’ve got an urgent meeting today. Please contact the applicants to postpone the interviews till further notice. DS |
分类：
1 告知信息 inform
2 布置安排 arrange
3 征求意见 request
4 询问信息 enquire
5 求助申请 apply
6 推荐建议 suggest
1 告知信息类
例题：
l You are a manager at an auditors called Golding & Co. Your company has just merged with a competitor to become MasonGolding. You have been asked to inform staff of the change of name.
l Write a memo of 40 - 50 words:
* informing staff of the new name
* telling them when to start using the new name
* asking staff to use only the new name after that time.
收购与兼并 merger and aquisition
范文：
As a result of our merger with Mason&Co., the name of our company will be changed MasonGolding. Please start to use the new name on 1 March 2006. You are reminded that only the new name can be used from then on.
remind/ advise
总结：告知用词
tell notify mention express inform explain note report advise
I am writing to tell/inform you that…..
I am writing to explain…. (tell your boss why you cannot attend)
I am writing to express (my regret)
例题
You are the training manager of a company which has won a large export order. You have been asked to organise foreign language training for some of your staff.
Write a memo to staff:
explaining why the courses are necessary
saying which members of staff should attend
announcing when the courses will start
Write 40-50 words on a separate sheet.
[范文]
To: All staff
From: the Training Manager
Date: 1 March 2005
Subject: A Foreign Language Training Course
I was asked to organise a foreign language training course because of the large export order we received recently. It will start on 15 March and will last 2 weeks. Those who will deal with orders should attend this course.
2 布置安排类
l You are Head of Research for an international car manufacturer. You have to make an urgent trip tomorrow to visit Pierre Blanco, a colleague who works for a subsidiary.
l Write a memo of 40-50 words to your secretary:
l telling her who you are going to see and when
l asking her to book flight tickets and accommodation
l telling her what work you would like her to do in your absence.
l Write on your Answer Sheet.
subsidiary, parent company, holding company, affiliate, branch, headquarters, representative office
范文：
I need to have an urgent meeting with Pierre Blanco of our Paris office tomorrow. Please book a return ticket to Paris and a hotel room for me as soon as possible. During my absence, please keep me informed of the progress of the project. If there is anything urgent, give me a phone call.
注意口气：比较open the door;
please open the door;
could you please open the door?
I would be grateful if you could open the door for me.
I would appreciate it if you could open the door.
[例文]
You are the manager of a small export company. Peter Watson, an important client, is visiting your company for three days from 22 October.
Write a note of 40-50 words to your secretary:
Asking her to book a hotel room
Saying where the hotel should be
Giving her the dates
[范文]
比较下面三篇作文，注意内容点和语气的区别。
作文1：Dear Ms Jones,
I am writing to inform you that Mr Peter Watson will be visiting our company. Would you please be so kindly as to reserve a suitable room for him?
Yours sincerely
作文2：Hi Mary,
Look. I’m really sorry to have to trouble you but Peter Watson – a really important client – is visiting the company for three days in October, starting on 22nd, to discuss a contract with us. Please will you book for Mr Watson a really nice hotel room as soon as possible? Thanks very much.
See you soon!
作文3 Mary,
Mr Peter Watson is visiting us in October. Could you please hire a hotel room for him? He is arriving on 22nd October and will stay for three nights. If possible, the hotel should be one near the office. Thank you.
3 询问信息类
[例5]
You are the factory manager of a car company. You are waiting for urgently needed components from your purchasing department.
Write a note to Mr Grayson, the Assistant Purchasing Manager:
enquiring about the reason for the delay;
stating when the components are needed;
suggesting a meeting to discuss future deliveries.
Write 40 - 50 words on your Answer Sheet.
[范文]
I am writing to enquire about the reason of the late delivery of the ordered components. We need the components by next Monday. In order to smooth our cooperation, I suggest that we have a meeting to discuss future deliveries.
4 征求意见类
[例文]
You are a Project Team Leader. You have had to postpone your next project meeting because some of the members of your team will be abroad.
Write a memo of 40-50 words to your project team:
informing them of the postponing and giving the reason
stating a new date and time for the meeting
requesting suggestions for the agenda.
Write on your Answer Sheet.
词汇：postpone; delay
agenda, schedule, timetable
[范文]
I am writing to inform you that the next project meeting will be postponed. Because several team members will be abroad for another project, we will hold our next meeting on 1 August, starting from 9am. Please let me know if you have any suggestions as to the agenda of the meeting.
最后一句话可以替换为：
Do you have any suggestions regarding the schedule?
I welcome your suggestions concerning the timetable.
5 求助申请类
[例题]
You have lost your calculator, and you want to order a new one. You need to make a written request to your supervisor, Ann Ray.
Write a memo to her
saying that you need a replacement
explaining what happened to the old one
asking her to approve the request
Write about 40-50 words.
[范文]
I am writing to apply for a replacement calculator. I found the old one missing after the client meeting yesterday. As a calculator is essential to my daily work, could you kindly approve this request?
[例题]
You would like to go to a seminar on presentation skills.
Write an email to your line manager:
requesting time off work to go to the seminar
saying when the seminar is
explaining why you want to go
Write 40-50 words on a separate sheet.
词汇：line and staff management, line manager, staff manager
句型：May I have your permission to do sth?
[范文]
To: Nick Johnson
Subject: Presentation Skills Seminar
I would like to attend a seminar on 3 April.
It is about presentation skills. Since I have to make many presentations to customers, this seminar will be very useful.
Could you tell me if it’s possible to take time off work to attend this seminar?
Thanks
Angela
6 推荐建议类
[例题]
Your company’s Sales Department has asked you to give a talk next Friday on your most recent project.
Write an email to Mrs Jay in the Sales Department:
agreeing to give the talk and suggesting a time
saying what equipment you will need
requesting information about the participants.
Write 40-50 words on a separate sheet.
句型：I think.....
Why not......
Shall we......
I suggest.......
总结用法：
总结suggest用法
suggest
suggest doing sth
suggest eg suggest a holidy
suggest that sb do sth
recommend
recommend recommend some articles
recommend to sb (eg a friend)
recommend doing sth (eg putting another board up)
recommend that sb do sth
[范文]
To: Anna Jay
Subject: Talk Next Friday
I would like to give the talk suggested by you and I think 9.30am, after the break, would be the perfect time.
Required equipment: - Overhead Project
- Flipchart with Pens
Please give me some information about the people participating.
Renate
