2016年BEC中级考试写作讲义五

(1) 使用礼貌友好的词汇

A. 说“Thank you" , 例如:

Thank you for your letter of yesterday.

Thank you for your prompt reply.

Thank you for helping us in this respect.

Thank you for your information.

(2)体谅对方的写作态度(You-Attitude)

Writer emphasis: We are shipping your order on Friday.

Reader emphasis: You will receive your order by Monday, October 10.

Writer emphasis: To reduce our costs, we are changing the billing system.

Reader emphasis: To provide you with clear records, we are changing our billing system.

Writer emphasis: I was pleased to hear that the project was completed.

Reader emphasis: Congratulations on successfully completing the project

Writer emphasis: We regret that you closed your account with us a week ago. We believe that people may come back to our bank again sooner or later since we have a good credit among our customers.

Reader emphasis: A week ago you closed your account with us. Whatever the reason, we are pleased to have played some small part in your program. You are cordially invited to use our ’other services as occasion may require.

(3) 措辞得体(Appropriate Wording)

a.避免采用消极性的词汇或句式

Negative Wording: The office is closed after four O’clock,

Positive Wording: The office is open until four O’clock.

Negative Wording: When I received your complaint, I checked our records.

Positive Wording: When I received your letter, I checked our records.

Negative Wording: Because you failed to connect the cable, the picture was blurred.

Positive Wording: The picture was blurred because the V-2 cable was not connected to the terminal.

Negative Wording: You did not read my recent letter.

Positive Wording: Please refer to my June 10th letter.

Negative Wording: The Executive Board did not receive notification.

Positive Wording: Several members of the Executive Board inquired about the time of our December meeting. Will you please send them a follow-up?

Negative Wording: Your letter was not clear.

Positive Wording: I would appreciate an outline of our marketing differences that you mentioned in your October 14th letter.

b.有失礼貌的言词

We deny your claim complaint

We do not believe confusion

We are not sure contrary

We find it difficult to understand contrivance

We expect delinquent

We insist deny

We are forced disagreeable

We take issue exasperate

You forgot failure

You neglected ignorance

You failed to impatience

You misunderstood incompetent

You must incredible

You should know inexcusable

You do not have inference

You are delinquent insincere

You insist that insinuate

You did not say insulting

Your ignoring intolerable

Your credit refusal irresponsible

Your recent complaint irritated

Your failure to lack

Your misunderstanding neglect

Your neglectful attitude objection

Your disregard for obnoxious

Your insinuation offensive

Your lack of communication unbelievable

Your delinquent account uncooperative

(4)避免使用有性别歧视之嫌的词语

A.用“person”代替第三人称单数。

例如:

Instead of: Please share this report with your supervisor. He will find it interesting.

Say: Please share this report with your supervisor, who will find it interesting.

B.有一些常用的商务英语词汇有性别歧视之嫌，应该稍加改变。

(5) 及时答复(Timely Response)

例：We will examine your camera to determine the shutter-response problem and have it back to you within three weeks, if repairs axe needed, I will call you for approval to make the repairs.

例：Mr. Smith is out of the office until the end of the month. I am sure he will be able to provide you with all of the information you requested when he returns.