工作部门工作总结

This report aims at outlining which aspects of ourdepartment function most effectively, which onesneed improvement and how to achieve anefficient improvement.

First of all, it needs to be stressed out that themajority of the team generally shows a real teamspirit, is willing to do his best to prioritize somesmooth interactions with customers and is notreluctant to work outside the normal working hours.

On top of that, every member of the team has beencarefully selected for his/her excellent qualifications in terms of negotiating skills andcommunications abilities.

As a result, it came out of the recent survey, conducted with most of our customers, that ourdepartment has an excellent image outside the company.

Unfortunately, however, some aspects appear to be less brilliant. As part of our sales force, people spend most of their time on the phone and cannot fit any training course within theirschedule. As there is no clear strategy to encourage the employees to attend training courses, they may feel guilty to decide to use part of their working time to get a better knowledge on acomputer software for instance.

This being, said, I strongly recommend to define a clear strategy encouraging people toregister, at least, to two training courses, each year.

This would help them to understand that, whatever their initial qualifications may be, it maybring benefit to both them and the company to improve them.