A survey on performance of our department which is Customer Service, was carried out amount employees and customers. A few findings are developed in this following report.

First of all, to start with positive points, it wasreported that management fosters team spirit, and itis well followed by employees. Moreover, excellentfeedbacks from our customers were received, theywere all fully satisfied with services provided tothem. In addition, sales results exceeded plan thisyear, which refect our effectiveness.

Secondly, unfortunately, there is still weaknesses which could be improved. For instance, thequestionnaire sent to employees outlines the lack of motivation within our team, people don’twork with gusto. Likewise, they all complain about a lack of communication betweenTechnical Service and Sales Department, which can affect our customers. Our competitors maytake advantage of it.

Finally, I am confident that we can achieve improvement. Regarding the lack of motivation Iwould recommend our Human Resources department to review their salary statements, indeed, Employees fell a bit of gap between their salary and the ongoing rate, thus pay peoplewhat they worth. Moreover, praise people and publically recognize their individualperformance and leader should define clearly each employee objectives.

In terms of communication, I suggest that our management leader start setting up regularmeeting including sales and technical people and foster open dialogue.