2012年剑桥BEC商务英语考试高级口试模拟2

1. product management: the importance of teamwork for the effective management of projects

2. health and safety: how to develop a responsible attitude among staff to the health and safety requirements of accompany

3. technology: the importance of computer skills for the workplace of the future

4. communications: how to ensure that e-mail is used appropriately by staff for internal and external communications

5. staff development: how to administer a staff budget effectivelywww.telnote.cn

6. market research: the importance of finding out about customers’ habits and attitudes

7. financial management: how to identify ways of reducing costs in a company

8. communication: how to achieve an effective working relationship between different departments within a company

9. communication skills: the importance of understanding cultural differences when working in an international environment

10. personnel management: the importance of providing employees with clear job descriptions

11. company growth: how to ensure that company growth proceeds at the optimum rate

12. time management: how to manage a heavy workload effectively

13. health and safety: the importance to a company of having a health and safety policy

14. human resources: how to ensure that staff at all levels receive appropriate feedback on individual performance

samples

customer relations: how to maintain customer interest in a company’s products

as is know to all, it is very important for a company to maintain customer interest in their products. i think a company should try every possible way to retain its current customers.

first, it should always make sure that it provides its customers with quality goods and after-sales service. second, it should lay enough emphasis on the feedback from its current customers and take prompt action to take care of their needs and demands. third, if possible it may provide some incentives to its old customers.