Questions 12-16
Reading Passage 2 has seven paragraphs A-G.
Choose the most suitable headings for paragraphs B-E and G from the list of heading below.
Write the appropriate numbers (i-x) in boxes 12-16 on your answer sheet.
NB There are more headings than paragraphs so you will not use all of them.
You may use any of the headings more than once.
List of Headings
(i) The effect of changing demographics on organisations
(ii) Future changes in the European workforce
(iii) The unstructured interview and its validity
(iv) The person-skills match approach to selection
(v) The implications of a poor person-environment fit
(vi) Some poor selection decisions
(vii) The validity of selection procedures
(viii) The person-environment fit
(ix) Past and future demographic changes in Europe
(x) Adequate and inadequate explanations of organisational failure
Example Paragraph A Answer (x)
12. Paragraph B
13. Paragraph C
14. Paragraph D
15. Paragraph E
16. Paragraph G
PEOPLE AND ORGANISATIONS: THE SELECTION ISSUE
A In 1991, according to the Department of Trade and Industry, a record 48,000 British
companies went out of business. When businesses fail, the post-mortem analysis is traditionally
undertaken by accountants and market strategists. Unarguably organisations do fail because of
undercapitalisation, poor financial management, adverse market conditions etc. Yet, conversely,
organisations with sound financial backing, good product ideas and market acumen often
underperform and fail to meet shareholders’ expectations. The complexity, degree and sustainment
of organisational performance requires an explanation which goes beyond the balance sheet and
the "paper conversion" of financial inputs into profit making outputs. A more complete
explanation of "what went wrong" necessarily must consider the essence of what an organisation
actually is and that one of the financial inputs, the most important and often the most expensive, is
people.
B An organisation is only as good as the people it employs. Selecting the right person for the
job involves more than identifying the essential or desirable range of skills, educational and
professional qualifications necessary to perform the job and then recruiting the candidate who is
most likely to possess these skills or at least is perceived to have the ability and predisposition to
acquire them. This is a purely person/skills match approach to selection.
C Work invariably takes place in the presence and/or under the direction of others, in a
particular organisational setting. The individual has to "fit" in with the work environment, with
other employees, with the organisational climate, style or work, organisation and culture of the
organisation. Different organisations have different cultures (Cartwright & Cooper, 1991; 1992).
Working as an engineer at British Aerospace will not necessarily be a similar experience to
working in the same capacity at GEC or Plessey.
D Poor selection decisions are expensive. For example, the costs of training a policeman are
about £ 20,000 (approx. US$ 30,000). The costs of employing an unsuitable technician on an oil
rig or in a nuclear plant could, in an emergency, result in millions of pounds of damage or loss of
life. The disharmony of a poor person-environment fit (PE-fit) is likely to result in low job
satisfaction, lack of organisational commitment and employee stress, which affect organisational
outcomes i.e. productivity, high labour turnover and absenteeism, and individual outcomes i.e.
physical, psychological and mental well-being.
E However, despite the importance of the recruitment decision and the range of sophisticated
and more objective selection techniques available, including the use of psychometric tests,
assessment centres etc., many organisations are still prepared to make this decision on the basis of
a single 30 to 45 minute unstructured interview. Indeed, research has demonstrated that a selection
decision is often made within the first four minutes of the interview. In the remaining time, the
interviewer then attends exclusively to information that reinforces the initial "accept" or "reject"
decision. Research into the validity of selection methods has consistently demonstrated that the
unstructured interview, where the interviewer asks any questions he or she likes, is a poor
predictor of future job performance and fares little better that more controversial methods like
graphology and astrology. In times of high unemployment,! recruitment becomes a "buyer’s
market" and this was the case in Britain during the 1980s.
F The future, we are told, is likely to be different. Detailed surveys of social and economic
trends in the European community show that Europe’s population is falling and getting older, The
birth rate in the Community is now only three-quarters of the level needed to ensure replacement
of the existing population. By the year 2020, it is predicted that more than one in four Europeans
will be aged 60 or more and barely one in five will be under 20. In a five-year period between
1983 and 1988 the Community’s female workforce grew by almost six million. As a result, 51% of
all women aged 14 to 64 are now economically active in the labour market compared with 78% of
men.
G The changing demographics will not only affect selection ratios. They will also make it
increasingly important for organisations wishing to mainta in their competitive edge to be more
responsive and accommodating to the changing needs of their workforce if they are to retain and
develop their human resources. More flexible working hours, the opportunity of work from home
or job share, the provision of childcare facilities etc., will play a major role in attracting and
retaining staff in the future.
Questions 17-22
Do the following statements agree with the views of the writer in Reading Passage 2?
In boxes 17-22 on your answer sheet write
YES if the statement agrees with the writer
NO if the statement does not agree with the writer
NOT GIVEN if there is no information about this in the passage
17. Organisations should recognise that their employees are a significant part of their
financial assets.
18. Open-structured 45 minute interviews are the best method to identify suitable employees.
19. The rise in the female workforce in the European Community is a positive trend.
20. Graphology is a good predictor of future fob performance.
21. In the future, the number of people in employable age groups will decline.
22. In 2020, the percentage of the population under 20 will be smaller than now.
Questions 23-25
Complete the notes below with words taken from Reading Passage 2. Use NO MORE THAN
ONE or TWO WORDS for each answer.
Write your answers in boxes 23-25 on your answer sh