结构要点 投诉信是对产品或服务表示不满的信件，一般分三个部分：
1. 提出投诉内容；
2. 说明具体情况；
3. 提出解决办法。
Write a letter complaining about the misbehavior of a particular employee in about 100 words. Do not sign your own name at the end of your letter, using “Li Ming” instead. Dear Sir,
I am writing to draw your attention to the most undesirable attitude and manner of a particular member of your staff. A week ago, I bought a shirt in the mens wear department of your supermarket, but when I went back home, it simply shrank after the firsttime wash. So I hurried back to your aftersale service for help.
When I told what had happened to the young man, Mr. Frank Moore, who was on duty at that time, and asked for refund or exchange, he was so rude on that occasion as to interrupt me continually. Later he even said my misuse caused the result and refused to listen to me any longer.
I strongly suggest that Mr. Moore be instructed on the proper manner towards customers. I hope you attach importance to this matter, and settle it as soon as possible.
Yours,
Li Ming
