第一部分：英语知识运用(共两节，满分30分)第一节：单项填空(共20小题;每小题0.5分，满分10分)从A、B、C、D四个选项中，选出可以填入空白处的最佳选项，并在答题纸上将该选项标号涂黑。’t be mad at me. I’m only five minutes late.
--- This is the last time I’m waiting for you._______.
A. I make it B. I put it C.I mean it D. I get it
2. It’s not what you do once in ____ while but what you do day in and day out that makes ____ difference.
A. the ; / B. / ; a C. a; a D. the; a
3. _____ the different cultures, values and levels of economic development in China and the West, both sides should respect the diversity of their development paths.
A. Considering B. Consider C. To consider D. Considered
4. A survey showed that _______ Chinese kungfu movies remain popular among foreign audiences, Chinese directors and actors still lack international recognition.
A. when B. while C. as D. since
5. In writing a composition, there must not be one sentence or even one word which is brought in ______.
A. at random B.at ease C. on purpose D. at times
6. The Chinese Vice-President Xi Jinping _____ visit the United States on Feb 13 on a three-country tour.
A. set out to B. got down to C. looked forward to D. lived up to
7. Lin Shuhao has followed a markedly different path to ____ of the giant Yao Ming, who was the overall first draft pick in 2002.
A. which B. that C. it D. one
8. His increasing financial difficulties made him so ____ for a job that he would have done anything.
A. optimistic B. hopeful C. active D. desperate
9. Spring Festival is the most important festival in China and an occasion ____ all family members get together, just like Christmas in the West.
A. where B. when C. that D.which
10. Some people will never learn that you can’t get something for ______.
A. something B. anything C. everything D. nothing
11. I am fond of my sister but she has one serious shortcoming. She _________ be really stubborn.
A. can B.may C. must D. shall
12. The first time for everything is always the most exciting one. _____ it is your first day in a new job or going on a first date, you will always remember those “first” times.
A. No matter B. Whether C. Either D. Both
13. The more ______ we take the safety standards, the further we can speed up the development of the school bus industry.
A. constantly B. generally C. seriously D. immediately
14. Ten Chinese people who have made great contributions to the country ______ the 2011 Touching China Award at a ceremony on Friday, February 3, 2012.
A. are present B. were presented C.presented D. presents
15. ______ a man knows what is not to be done, will he succeed in doing what is to be done.
A. What if B.If only C. As if D.Only if
16. --- Do you want to watch this or the news?
--- _________ . It’s up to you.
A. I’m easy B. Let me see C. All right D. I have no idea
17.Nowadays many parents want to have their kids ____ to as much art and culture as possible.
A.expose B. exposed C. exposing D. to expose
18. Showing ______ to a current or former teacher is a fair reward and an act of gratitude that will also make you feel better.
A. appreciation B. enjoyment C. delight D. pleasure
19. ---I couldn’t get through to you at home last night. You must have gone out then, ________?
--- Yes, I went to the cinema.
A. mustn’t you B. haven’t you C. can’t you D. didn’t you
20. --- I’m sorry. I’ve forgotten my credit card . And I don’t have enough money for the meal.
--- Don’t worry. ________.
A. It’s on me B. It’s my honour C. I’ll invite you D. It’s nothing particular
第二节： 完形填空(共20小题;每小题分，满分0分)阅读下面短文，掌握其大意，然后从21—40各题所给的四个选项(A、B、C和D)中，选出最佳选项，并在答题卡上将该项涂黑Our actions determine who we are and, in turn, who we are determines our actions. One thing I’ve learned is 21 we lose track of who we are, we lose track of where we’re headed in life. I once have a friend who lost track. He 22 forgetting who he was in an experience that would change us both forever.
For five years, we were best friends. We 23 a love of comic books, action figures and Star Wars. We held a going-away party for our local comic book store when it closed. We were inseparable, he and I, and there was 24 when it seemed nothing could tear us apart.
And then one day, it all began to change. Slowly and 25 he turned away from it all. He stopped reading comics and watching movies, and we grew further and further apart. He sacrificed his identity 26 a darker future. He became involved with drugs, and I watched 27 , over a period of about a year, he changed from a creative, straight-A student to someone who was 28 all his classes from skipping too much school. All the while, I could do 29 but ignore the fact that I was losing my friend.
I realized after the fact that I had 30 him slip away. I trusted he would find his own way back and pull through it 31 . I abandoned him when my help could have made all the 32. I realize now that one can’t always expect things to 33 all right. Unless we take action and shape our present, we must accept 34 future we arrive at. Perhaps if I had spoken out and forced him to realize where he was headed, he 35 to change paths.
But I also realize that I wouldn’t 36 what happened to him to happen to me, and it’s scary to think how easily it could have. Looking back, I’m 37 to learn from his mistakes. The 38 thing I want is to abandon who I am. My identity makes me happy. I look at myself and 39 makes me appreciate life. I have 40 in myself in individuality, and the last thing I want is to serve as a scary reminder to someone else.
21.A.joy B.voice C.speech D.smile
22.A.proud B.active C.satisfied D.moved
23.A.visited B.emailed C.phoned D.interviewed
24.A.agreed B.refused C.hesitated D.paused
25.A.replied B.discovered C.explained D.knew
26.A.seriously B.patiently C.nervously D.quietly
27.A.blaming B.fooling C.inviting D.urging
28.A.hardship B.failure C.comment D.pressure
29.A.with B.by C.on D.in
30.A.disappeared B.returned C.spread D.improved
31.A.compare B.struggle C.survive D.compete
32.A.ignore B.deliver C.face D.receive
33.A.decorating B.repairing C.cleaning D.leaving
34.A.disbelief B.anxiety C.horror D.trouble
35.A.subjective B.relevant C.private D.reliable
36.A.broadcast B.create C.publish D.assess
37.A.recover B.prepare C.escape D.concentrate
38.A.energetic B.endless C.typical D.enjoyable
39.A.experience B.success C.benefit D.accident
40.A.attempt B.afford C.expect D.pretend
第二部分：阅读理解(第一节20小题，每小题分;第二节5小题，每小题分;两节满分分)
第一节：阅读下列短文，从每题所给的四个选项(A、B、C、D)中，选出最佳选项，并在答题卡上将该项涂黑。On a warm Monday, Jenny Neilson bought a sandwich and parked her car under some trees. Rolling down the windows to let in fresh air, she settled back to enjoy her lunch. Suddenly she noticed a big bald man running through the parking lot. Before she came to realize what would happen, the man was there, shouting through her window, “Get out!”
Neilson refused.
Pulling open her door, the man seized her by the neck and hair, and threw her out of the car onto the ground. She screamed, grabbing her purse and the keys.
Two reporters of the local newspaper, Robert Bruce and Jeff Jackson, just outside their office building on a break, heard the screams and began running .
When they reached Neilson’s car, the attacker had jumped into the driver’s seat and was madly searching for the keys. Bruce opened the door, and he and Jackson dragged the man out. The attacker fought back. But even in his cornered panic, he was no match for the two athletic men.
Reggie Miller, a worker of the local newspaper, heard the screams, too. He rushed back to the office to phone the police, and then ran back with some plastic ropes —— used to tie up newspapers.
With his arms tied tight behind him, the prisoner looked up and said coldly, “I hope you guys feel good about yourselves—— you just caught one of the most wanted men.” They ignored him and waited for the police. Later, Bruce and Jackson were shocked to learn the man was the professional carjacker (劫车者)and suspected murderer, whose picture—— but with a full head of hair—— had been recently printed in their own newspaper.
Neilson considers herself lucky though she suffered injuries. She believes the story might have had a different ending if those good people had not come to her aid. “Unfortunately,” she said, “many people would never have done what they did, and that is the real truth.”
41. The underlined word “bald” in Paragraph 1 most probably means .
A. strong B. without hair C. ugly D. rude
42. Please arrange the time order of the following events according to the passage.
a. Neilson was enjoying her lunch in the car.
b. A man robbed Neilson of her car.
c. The picture of the carjacker was printed in the local news paper.
d. The carjacker was caught.
A. abcd B. dbca C. cabd D. abdc
43. According to the passage , which of the following statements is True?
A. The two reporters reported the story of the carjacker.
B. The two reporters recognized the carjacker as soon as they saw him.
C. Reggie Miller is also a reporter of the local newspaper.
D. The carjacker was a suspected murderer the police had been searching for.
44. What can be inferred from the last paragraph?
A. Neilson considers herself lucky because she was not badly hurt.
B. Neilson doesn’t think many people will do the same as the three men.
C. Neilson thinks everyone will do the same as the three men.
D. Neilson has great confidence in people’s kindness and bravery.
45. How is the story organized?
A. According to the order of time. B. Accoding to the order of space.
C. By comparison. D. By putting forward arguments to support an idea.
B ( 原创, 文章选自中国日报)
2011 Top Education News
"Tiger Mother" became well known both in the US and China after the publication of the Battle Hymn of the Tiger Mother by Amy Chua, a professor of Yale University and a Chinese immigrant mother. In the book, Chua describes how she educates her two daughters in a strict "typical Chinese" way.
The South University of Science and Technology of China (SUSTC), became "China’s first independent university"-the only university to recruit students through its independent exam rather than the National College Entrance Exam adopted by almost all public universities in China.
Wuhan schoolboy Huang Yibo, 13,known as the deputy chief of all Wuhan’s young pioneers, became an overnight sensation after blogging about watching prime time news on China’s Central Television since he was two years old and reading People’s Daily since the age of seven because his father asked him to do so.
The First Experimental Elementary School of Weiyang district in Xi’an, Shaanxi province, hit the headlines for requiring students with a poor performance to wear a green scarf, distinguishing them from the good performance of the red scarf, a symbol for the Young Pioneer organization.
Dong Fan, a professor from Beijing Normal University, the director of the university’s real estate research center, refused to see any of his students who do not possess 40 million yuan by the time they are 40. Dong said people who had received high-level education should be ashamed if they do not live a wealthy life.
The No 4 classroom building on the campus of Tsinghua University, one of China’s elite colleges, took on the name of a popular clothing company, the Hong Kong-based Jeanswest Clothing in May. A golden-colored plate bearing the name of the company was affixed on to the wall of the teaching building.
46. How many pieces of the news above have something to do with family education?
A. 2 B. 3 C. 4 D.5
47. Which of the following statements is True according to the news above?
A. “Tiger Mother” is famous for her book about how she educates her two daughters.
B. Students caring about environmental protection will wear a green scarf.
C. Tsinghua University became "China’s first independent university".
D. Huang Yibo began to read People’s Daily at the age of two.
48. We can infer from the news about Dong Fan that _______.
A. he works hard B. he spares no efforts to help his students
C.he tends to measure success by money D. he is a professor of Yale University
49. All the six pieces of news above deal with the subject of ______.
A. schools B. parents C. students D. education
C( 选自浙江卷)
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researchers, that customers receiving good service will promote business by telling up to 12 other people; those treated badly tell tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest (投资) a lot of money in information technology and staff training in order to cope with the “phone rage”---- caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines,” says Dr, Storey, Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with then. The aim is to make the customer feel they know you and that you can trust them – the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two) replacing a faulty product immediately; throwing in a gift voucher (购物礼券)as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.
Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them at that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their names, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.
50. We can learn from Paragraph 2 that _______.
A. complaining customers are hard to satisfy
B. unsatisfied customers receive better service
C .satisfied customers catch more attention
D. well-treated customers promote business
51. The writer mentions “phone rage”(Paragraph 3)to show that ________.
A. customers often use phones to express their anger
B. people still prefer to buy goods online
C. customer care becomes more demanding
D. customers rely on their phones to obtain services
52. What does the writer recommend to create customer delight?
A. Calling customers regular. B. Giving a “thank you “note.
C. Delivering a quicker service. D. Promising more gifts.
53. If a manager should show his empathy (Paragraph 6), what would be probably said?
A. “I know how upset you must be.” B. “I appreciate your understanding.”
C. “I’m sorry for the delay.” D. “I know it’s our fault.”
54. Customer delight is important for airlines because ________.
A. their telephone style remains unchanged
B. they are more likely to meet with complaints
C. the services cost them a lot of money
D. the policies can be applied to their staff
55. Which of the following is conveyed in this article?
A. Face-to –face service creates comfortable feelings among customers.
B. Companies that promise more will naturally attract more customers.
C. A company should promise less but do more in a competitive market.
D. Customer delight is more important for air lines then for banks.
D (原创,文章选自英语情感小说)
On Sundays my father always wore that dull gray apron – the one with the race cars all over it. The ritual began after breakfast when Dad always announced: "Go ahead everyone. I’ll take care of the dishes!" With that my mother disappeared into the folds of the Sunday paper. Off came the suit coat he had worn to church that morning. Up went the shirtsleeves. On went that apron. For the next hour Dad did the dishes, singing ballads like "I Had a Hat When I Came In" and "Who Put the Chow in Mrs. Murphy’s Chowder?"
I suppose it was strange for a boy’s father to wear an apron – even one with race cars – but I never thought much of it until the day that Dad broke with tradition. It was the last Sunday in August. My father seemed in an expansive mood as we walked home from church together.
"Tommy," he said letting my name roll off his tongue. My mind raced ahead of his words: The birds and the bees? A new bike? A part-time job?
"There comes a time in every boy’s life when he must take on responsibilities." This was important. I might even get to back the car out of the driveway.
"Responsibilities?" I asked.
"Yes. It’s time you took a greater role in the household." Power tools? Boss my baby brother?
"Starting today, I want you to do the dishes on Sunday morning so your mother and I can work the crossword puzzle together."
"The dishes!?"
"Anything wrong with taking over the dishes, son?"
I started to say something about a man’s job or woman’s work, but I knew immediately that my protests would fall on deaf ears.
I didn’t taste a bit of breakfast that morning. Dad seemed in a jovial mood as he described an exceptional Yankee game seen through the eyes of Mel Allen on the radio last night.
"Mickey Mantle drove the ball right over the center field wall," he said. "Just a straight line climb in right out of the stadium." He looked out the window as if trying to pick the ball out of the cloud formations. I tried to imagine Mickey Mantle wearing an apron.
Suddenly, everything grew quiet. My sister began to clear the table. My brother was scraping the last of the egg from his plate. And then that ancient family ritual that had filled so many Sunday mornings came to an end. My father announced: "Let’s go read the paper, Hon."
"Aren’t you doing the dishes?" my mother asked in puzzlement.
"Your oldest son has generously offered to fill the position."
My brother and sister stopped cold. So this was what my life had come to. A dark angel sat on my left shoulder and reminded me that I could hit a baseball farther than anyone in my class. I could bench-press my weight. I knew three declensions in Latin, the language of Caesar. Ask me to run through a rainstorm. Command me to ride the roller coaster – backward. These things I would do. But I could never do those dishes. There was nothing left but to refuse.
People often say there is a special chemistry between a father and a son. He came back into the kitchen just as I was about to storm out. He had loosened his tie and rolled up the sleeves of his shirt – ready to relax. In his right hand was the old apron.
"I want you to have this, Tommy. It’ll keep your clothes from getting wet." And before I could mount a protest, he had put the thing on me. "Thanks, Son. Your mother and I appreciate this."
With that he disappeared into the Sunday paper. I looked down at the plastic. It had seen better days. I could see my dad reaching for the dishes. The dark angel flew off. Soon I was singing about Mrs. Murphy’s chowder. The words came out of nowhere. And out of nowhere I knew the kind of man I wanted to be.
56. What can be inferred from the first paragraph?
A. The author’s family usually had breakfast after going to church on Sundays.
Father was not willing to wash dishes.
C. Mother would wash dishes together with father.
D. Mother used to do the dishes alone.
57. What did the author think of washing dishes at first?
A. It’s natural for a man to wash dishes .
B. Washing dishes was women’s work..
C. Parents should wash dishes.
D. Children should help their parents wash dishes.
58. Which of the statements is Not true?
A. The author would rather run through a rainstorm than wash dishes at first.
B. Mickey Mantle would wash dishes for the author.
C. Father set a good example to the author.
D. The author understood his father at last.
59. Which of the following words can best decribe the author’s father?
A. successful B. humourous C. responsible D. generous
60. What can be the best title for the pasage?
A. Father’s Love B. Father’s Apron C. Father’s Responsibility D. Father’s Influence
第二节:任务型阅读 (原创，文章改编自中国日报)
下面文章中有5处(第61~65题)需要添加小标题。请从以下选项(A、B、C、D、E和F)中选出符合各段意思的小标题，并在答题纸上将相应选项的标号涂黑。选项中有一项是多余选项。Arguments are pointless.
B. Your parents only want what’s best for you.
C. Everyone’s opinion matters only as much as you want them to.
D. You learn by doing.
E. Your emotions are under your control.
F. You aren’t stuck in any situation.
Life is the greatest teacher
There always comes a moment when I wonder where I will end up and this moment always serves as a strong motivation for me to learn life lesson. I’ve learned a great many things, but these are the lessons that I wish I’d learned earlier:
61. _________
There was a time when everyone’s opinion was mine as well. Whatever preferences I formerly held were dashed in the face of another’s. This most likely came from a need to please others.Remember that your opinion matters just as much as the next guy’s, whether they make more money than you or are less popular than you. Everyone’s opinion holds the same weight.
62. _________
Drama, chaos, and emotional unrest — these were what took up most of my time as a teenager. If I had heard someone said bad things behind my back, I’d be angry. Go crazy. Looking back on those tantrums now, I’m not too surprised. After all, when you have little self control, anything is possible.The lessons here is, remain aware of how you react.
63. _________
Will one small quarrel among friends decide the fate of the entire universe? In my world it felt like it. I just wanted so much to be right and for them so much to be wrong. But in the end, it only resulted in me wasting my time and in the other person storming off in frustration.Is there really a point to arguing? Unless it’s absolutely necessary, I’ve learned that it’s better to hold your breath on things you can’t control at all.Arguing to change someone’s mind is one of them.
64. _________
I’m not saying every parent wants what’s best for you (there are outliers), but in general, parents do what they do for you in your best interest.My parents used to make me do the dishes, cook dinner, sweep the floors, mow the lawn, take out the garbage… the list goes on and on. And at every turn, I’d whine and complain. I’d eventually end up doing it.Now, I honestly see the value in having learned those skills. I can efficiently cook and clean up after myself.
65. _________
Whenever I’d lose a friend, get an awful grade, or disappoint my parents, I stewed in my own muck. Waiting for the bad moments to go away seemed to be the only solution. Fortunately, I know now that you don’t have to be stuck in bad situations.You can go out and create better ones.It all depends on perspective; on how you see the situation. Viewing everything as a learning experience makes life more pleasurable, even during the hard times.You aren’t stuck. You can move on.
I’m glad to have learned these lessons the way I did. Each experience helped shape me to become a better person. I don’t know if any young people are reading this, but if they are, I’d like to say this:"Listen to life and its experiences. Everyone goes through mostly the same things."
第II卷 (共0分)注意：的第一句已给出(不计词数)。
Campus Security
Security issue has always been one of our main concerns, and when it comes to the campus security, ______________________________________________________________
___________________________________________________________________________
参考答案及评分标准
单选：
1--5 CCABA 6--10 ABDBD 11--15 ABCBD 16--20 ABADA
完形:
21--25 BACBA 26--30 BBADB 31--35 DABCD 36--40 ABABA
阅读：
41--- 45 BCDBA 46--49 AACD 50--55 DCCABC 56--60 ABBCB
61--65 CEABF 短文改错：
Great changes have been taken place in the way people communicate with each
other from a long distance. In the past people write letters to exchange informations wrote information
at first and late they could talk with each other in the fixed telephone. Now more and
later on
more people use our own mobile phones to communicate and instead of writing on
their
the paper, they e-mail to each other on the computer. As ∧ result ,people find it
a
quicker and easier to communicate, and at the same time some people feel that
but
they become poor in writing ,and the relationship between each other becomes not
poorer
so closely as before.
close
书面表达：
Campus Security
Security issue has always been one of our main concerns, and when it comes to the campus security, we have to take it more seriously. Nearly every day, there are reports to the security office on campus that valuable things are stolen. A surrounding with stealing can’t be worse for studying. In such cases, what measures should be taken to improve the campus security?
On the one hand, we students should strengthen our security awareness. Once we find something unusual, we should report it to the campus guard immediately. On the other hand, more equipment such as monitors should be installed on campus so as to detect crimes as soon as possible. Besides, a proper number of security guards should be arranged to walk around the campus.
In my opinion, campus security will be improved as long as we work together and schools will try their best to make everyone on campus safe and sound.
一. 评分原则 1. 本题总分为30分，按5个档次给分。 2. 评分时，先根据文章的内容和语言初步确定其所属档次，然后以该档次的要求来衡量，确定或调整档次，最后给分。 3. 词数少于80或多于120的，从总分中减去2分。 4. 评分时，注意的主要内容为：内容要点，应用词汇和语法结构的数量和准确性及上下文的连贯性。 5. 拼写与标点符号是语言准确性的一个方面。评分时，应视其对交际的影响成都予以考虑。英、美拼写及词汇用法均可接受。 6. 如书写较差，以至影响交际，将分数降低一个档次。 . 各的给分范围和要求 第五档：(25-30分) 完全完成了试题规定的任务。 — 覆盖所有内容要点。 — 应用了较多的语法结构和词汇。 — 词法结构或词汇方面有些许错误，但为尽力使用较复杂结构或较高级词汇所致。 — 有效地使用了语句间的连接成分，使全文结构紧凑。 完全达到了预期的写作目的。 第四档：(19-24分) 完成了试题规定的任务。 — 虽漏掉了一两个次重点，但覆盖所有主要内容。 — 应用的语法结构和词汇能满足任务的要求。 — 语法结构和词汇方面应用基本准确，些许错误主要是因尝试较复杂语法机构
