句型 1

找人/询问身份

CALLER：我要找…

很客气

May I speak to Alex Chambers？

I’d like to talk to Ms.Terri Davis.

客气

Marshall Alan，please.

Please put me through to Ms.Davis.

Please connect me to Alen Ross.

口语

Is Ralph Thompson in？

Can you give me Rosalyn Davis？

RECEIVER：您要找哪一位？

客气

With whom do you wish to speak？

Who would you like to speak to？

口语

Who are you calling？

Who are you looking for？

RECEIVER：请问您是哪一位？

很客气

May I ask who is calling，please？

May I have your name，please？

客气

Who’s calling，please？

Who’s speaking，please？

口语

Who is it，please？

Is this Janet Johnson？

句型 2

TOP↑

表达身份/请稍候

CALLER：我是…

This is...

This is Randy Joans of the Posiedon company.

I’m calling from Northern Exposure.

RECEIVER：我就是

客气

This is she / he.

This is John Ross.

口语

Speaking.

RECEIVER：这里是…

很客气

This is the Davis’residence.

Hebron Company. May I help you？

RECEIVER：请稍候

很客气

Would you hold the line，please？

Could you wait for just one moment，please？

客气

Just a moment，please.

One moment，please.

口语

Just a minute.

Just a second.

Hold on.

不能接听的原因

RECEIVER：她外出不在

She is not in （out）.

She is away from her desk （not at her desk）.

She is out for lunch.

She is out for the rest of the day.

She has left already.

She hasn’t come in yet.

She’s just stepped out.

RECEIVER：请假/休假/离职

She is on vacation.

She is off today.

She taking this week off.

She is on sick leave today.

She is away on a business trip.

She is not with us any longer.

RECEIVER：正忙着，无法接电话

She is tied up （busy）at the moment.

She can’t come to the phone right now.

She has a visitor at the moment.

She is with someone right now.

She is in a meeting right now.

RECEIVER：电话中

She is talking on another phone right now.

She is on another line right now.

She is on the phone at the moment.

Her line is busy right now.