VERA：CRI Online. May I help you?

REAF：May I talk to Kelly please?

VERA：And you are?

REAF：This is Reaf from BBC. I’m calling to check my mail.

VERA：I’ll put her on the phone. Just a second .

REAF：Thanks.

(场景结束)

1.这大概是办公室电话中最常见的一段对话了。

我们先来看第一句：“CRI Online. May I help you?”。一般接起电话的人通常会先报公司的名字，然后再说, "May I help you?" 或是如果要更客气一点的话则可以说 "How can I help you?" (我该怎么帮你?)，意思是我能为你做什么。

不过如果是机器应答，那么你很可能听到这样的一段话：

"Thanks for calling CRI Online, please dial the extension or press 0 get to the operator"

感谢你打电话到CRI来，请直接拨分机号，如需转总机, 请拨“0”。

2.And you are? 你是?

通常我们要先确定一下对方的身份，避免不必要的骚扰。And you are? 是比较口语化的讲法。如果想要问得客气点，我们还可以说"Whom I am speaking with?" 或是 "Whom am I talking to?"

3. I’ll put her on the phone. Just a second.

我会请她听电话, 请等一下。

确认之后，当然就是把电话转接给对方要找的人了。Put someone on the phone 的意思就是请某人听电话。

如果你是打电话来找人的一方，你可以说

"Could you please put Kelly on the phone?" 你能不能请kelly来听电话啊?

反过来如果你是接到电话的人，而对方要找的是别人，你就可以说：

"Ok. I’ll put her on the phone. Just a second." 好的，我会请她听电话, 请稍等一下。

当然如果公司有多部分机，那你很有可能会听到如下的答复：

"I’m transferring your call." 或是 "I’m redirecting your call."，意思是我帮你转接到分机给她。

transfer 或者 redirect.既“转接”的意思。　对话场景二：

(电话铃声响起)

VERA：CRI Online. May I help you?

REAF：This’s Reaf from BBC. May I talk to Kelly please?

VERA：Would you mind holding for one minute?

(…)

VERA：She’s out for lunch. Would you like to leave a message?

REAF：No.I really need to talk to her personally.

VERA：Would you like to leave a message on her machine，then?

REAF：Ok, thanks a lot.

VERA：Hold on and I’ll transfer you.

(I’m not available to take your call，but please leave your name，number and a brief message.I’ll get back to you as soon as possible.)

(…)

(场景结束)

1. 基本上在打电话给服务部门时，我们常会遇到这样的情况：

"service is busy now, please hold on and your call will be answered in approximate 5 minutes" 现在服务正忙，请不要挂机，我们将在五分钟接听您的电话。

然后十分钟过去了：

"Please continue to hold, your call is very important to us."

请继续等候, 你的来电对我们非常重要….