道歉信：letters of apology

结构

* 表示歉意

* 解释原因

* 处理意见

* 再次道歉

常用句型

I am writing to apologise for/about

This was due to …

Unfortunately, we have been unable to …

I am sorry for any inconvenience this has caused.

I can assure you that we will…

例题

You are the secretary in a company which makes plastic tableware. Your boss has left the letter below for you to answer.

* Write a letter of 120 - 140 words to Ms, Jerome, explaining the reason for the damaged goods. Use the information in her letter and the notes from your boss.

* Do not include addresses.

* Write on your Answer Sheet.

范文：

Dear Ms. Jeremy,

Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.

After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.

According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.

I would like to offer our apologies once again and thank you being an excellent customer.

Yours sincerely,