2012年公共英语等级考试求职写作范文(4)

　July 20, 2000转自:考试网 - [telnote.cn]
Dear Miss Wilson,
We have received your letter of 10th May in which you say that you are in receipt of fault goods. We have investigated the matter and found that the damage was cause by an oversight on our part. A new set of six wine glasses has now been dispatched to you and you should receive them by the end of this week.
We apologize for any inconvenience caused by this problem and will endeavor to prevent it happening again.
Yours truly,
CHESTER　CHEN

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