The following phrases are useful for taking messages.

· Offering help

I’m afraid she’s not here today. Can I help you?

I’m afraid he’s visiting a client. Can I take a message?

· Asking for information

Could I ask who’s calling, please?

Could you give me your fax number, please?

· Checking information

Could you spell that, please?

So, that’s 27 November.

· Promising action

I’ll give her the message as soon as she’s back.

I’ll ask her to call you as soon as possible.