When we leave messages, it is important to be very clear.

· Prepare the listener for the message

This is Frank Larsen from Scandinavian Conferences.

It’s 9.30 on Wednesday morning.

I’m ringing about the sales report.

· Make requests simple and polite

Could you send me the report, please?

Could you please call me back?

· Give clear contact information

I’m in Helsinki until Friday.

My telephone number is 346 766.