READING
PART ONE：Questions 1-5
1、For all personal calls except emergencies, please use pay phone in Reception.
A.Staff may L se office phones in case of emergency
B.Emergency calls must be made on the payphone
C.Reception deals with emergency calls
2、Photocopiers Pages per minute Input tray Copt time
AL-1045 12 250 sheets 9.6s
D135 14 150sheets 10. 5s
D155x 19 400sheets 8. 4s
Which is the fastest photocopier?
A.AL-1045
B.D135
C.D155x
3、To:
Dalmain Shipping Co
Re our phone conversation: if your company doesn’t deliver within seven days, we shall get the goods from a different supplier.
This means that Dalmain Shopping Co must
A.get the goods from another company.
B.phone to confirm when the goods will be delivered.
C.deliver the goods on time or lose the order,
4、Diary for Ms Caroline Carter
Mon l 7 Visit to port facilitiesMon l 0 Flight Lisb0—Ri0，transfer to hotel
Tues l l Meeting with Sr RibeiroTues l 8 Meeting with Sr Ribeiro
Wed l 2 Factory visitsWed l 9 Flight Ri0—lisboa
Thurs l 3 Transfer by car to Amanha
F r.14 Board meeting
Sat l5 Free day
Sun l6 Free day
Excluding travel, on how many days is Caroline working?
A.5
B.6
C.8
5、To: Debbie
From: Arturo
Time: 09:20
Re: Phone call from Bob Partridge
Mr Partridge is held up in heavy traffic, can’t make the 10:30 meeting. Can you reschedule to 11:30? Please phone himon his mobile 555 1478.
Bob Partridge wants to
A.phone Debbie on his phone.
B.change the time of the meeting.
C.speak to Arturo.
PART ONE：Questions 1-8
6、听录音：{MP3:/imgcache/attached/media/20140408/20140408200739_2746.mp3}
回答6-13题：
For questions 1-8 you will hear eight short recordings.
For each question, mark one letter (A, B or C) for the correct answer.
After you have listened once, replay each recording.
The arrangement they are talking about would be on?
A.
B.
C.
7、 The people in sales department are_____when Baz is calling?
A.having a meeting
B.having lunch
C.repairing the phone system
8、 Which room is Pieter in?
A.
B.
C.
9、 Which model do they want?
A.
B.
C.
10、 How often do they send the statements?
A.every month
B.every two months
C.every season
11、 Which color and number do the portaphones represent?
A.Red 1-500
B.Yellow 501-1001
C.Red 501-1001
12、 What should we do first when we want claims
A.contact broker
B.collect evidence
C.contact the shipping agents
13、 The reason they don’t make a deal is
A.the speaker don’t have the right.
B.they don’t like the samples
C.the position of the company.
PART ONE：Question 46
14、You are the Customer Service Manager in a telemobile company who has received a call from a customer complaining about the delay of delivery.
Write a note to your secretary:
telling her about the claim.
mentioning the serial number of the order and date of delivery.
asking for relevant files and the duplicate invoice.
Write 30-40 words.
PART ONE
15、In this part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.
(1) How to spell your name?
(2)Which kind of transport would you like to choose when you want to go to school?
(3)What kind of people you do to get along with?
PART TWO
16、In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the two below and then talk for about one minute. You have one minute to prepare yourself.
A What is important when...?
Choosing a business-training course
Relevance to my job
Subjects covered
Cost
B What is important when...?
Trying to increase the sales of a product
Advertisements
Strict work schedule
Cutting cost
PART TWO：Question 47
17、Read the letter form a customer, Ding.
Write a reply to Ding:
apologizing to the customer.
explaining the reason of the mistake.
saying how the problem is being solved.
Write 60-80 words on your Answer Sheet.
Dear Mr. Forest,
PART TWO：Questions 9-15
18、 Look at the notes below.
Some information is missing.
You will hear two people discuss how tO save a racecourse.
For each question (9-15), fill in the missing information in the numbered space using a word, numbers or letters.
After you have listened once, replay the recording.
Information on the racecourse:
It has a (9) ________ history. It may be changed to a (10)________
Reason:
It (11)________for the last two years.
Solution:
They may employ a (12) ________to solve problems,
Worries:
i) Do not know (13) ________of this racecourse.
ii) Destroy the heart of the business in the process,
Performance:
i) Saved a (14)________ in France.
ii) Turned the Giant’s Golf Club in (15) ________around.
第9题应填
19、 第10题应填
20、 第11题应填
21、 第12题应填
22、 第13题应填
23、 第14题应填
24、第15题应填
PART TWO：Questions 6-10
25、Look at the list below. It shows the titles of chapters from a book about management.
For questions 6-10, decide which chapter (A-H) each person should read.
For each question, mark one letter (A-H) on your Answer Sheet.
Do not use any letter more than once.
THE MANAGER’S HANDBOOK
A.Accounting: reducing the operation cost
B.Finance: managing foreign exchange risks
C.Personnel Management: creating productive work groups
D.information Management: sharing knowledge with employees
E.Marketing: obtaining and using consumer information
F.Production and Operations: managing the supply chain
G.Global Communication: improving negotiation skills
H.Project Management: ensuring research is well focused
26、Sara is studying customer survey methods and needs to learn how to analyse the data.
27、Rachel works in an export department and wants information on how to avoid fluctuations in the value of export earnings.
28、Andreas wants to find out whether proposed changes to his company’s promotion methods will result in necessary cost savings.
29、Alexander owns an advertising agency and wants to make better use Of his staff’s skills by organizing them into effective teams.
WRITING
PART THREE：Questions 11-15
30、Look at the chart below. It shows the record of injuries in an industrial company during the eight years from 1994 to 2001.
Which chart does each sentence describe?
For each sentence, mark one letter (A-H) on your Answer Sheet.
Do not use any letter more than once.
Injury Record
There was a record number of injuries but only a slight increase in the amount of time lost.
31、Time lost was up on previous years with a record amount of time required for medical treatment.
32、There were very few serious injuries but many minor injuries, which meant that medical treatment was up 300% on the precious year.
33、The number of serious injuries was well down on the previous year but the need for medical treatment doubled.
34、Time lost through injury was half that of the previous year as was the number of serious injuries.
ART THREE：Questions 16-22
35、Look at the notes below.
Some information is missing.
You will hear a report on a TV show about the India economy.
For each question (16-22), fill in the missing information in the numbered space using a word, numbers or letters.
After you have listened once, replay the recording.
Introduction:
The phenomenal growth of (16)________will be talked on the show called (17)________
Developments:
India governrhent opened the country in (18)Foreign investment grew by more than (19)________ dollars last year.
Inflation decreased from (20)________to four percent.
Transport links between capital and the (21)________, Mumbai improved.
More than (22)________cars are made every year.
LISTENING
PART THREE
42、In this part of the test, the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have :30 seconds to look at the test promptly, and then about two minutes to discuss the scenario with your partner. After that, the examiner will ask you more questions related to the topic.
For two or three candidates
Scenario
I’m going to describe a situation.
Your department is going to hold a meeting to solve the difficul-ties the employees met at work. You are,asked to chair the meeting.
Here are some ideas to help you.
Prompt material
Stress purpose and outcomes
Time management
Stick to the agenda
Disrupter
Record discussions
Make decisions
Follow-on questions
Do you want to be only a listener at meeting? (Why?)
What should the person who chairs a meeting do if some participants arrive late?
What makes a meeting successful? (Why?)
Do you think regular meetings for staff are useful? (Why/Why not?)
Is it important to consider how good the service in at the conference centre? (Why?/Why not?)
PART FOUR：Questions 23-30
43、You will hear a dialogue on conference arrangements.
For each question (23-30), mark one letter (A,B or C) for the correct answer.
After you have listened once, replay the recording.
When will the conference take place?
A.the first weekend of February
B.the second weekend of February
C.the third weekend of February
44、 When will guests arrive?
A.Friday morning
B.Thursday morning
C.Saturday morning
45、 When will the conference end?
A.late Sunday afternoon
B.late Sunday morning
C.late Sunday evening
46、What are the normal off-peak rates?
A.75 pounds for a standard double, 85 pounds for a standard single
B.75 pounds for a standard double, 65pounds for a standard single
C.85 pounds for a standard deuble, 75 pounds for a standard single
47、 How many people are expected for the conference?
A.100-200
B.100-150
C.100-120
48、 How many waiting staff does Jenny think they will need?
A.1 for every 20 guests
B.1 for every 10 guests
C.1 for every 30 guests
49、 Where does Steve suggest placing an adverticement?
A.in a local newspaper
B.at a recruitment agency
C.in a university
50、 How many quotes from catering companies is Jenny asked to get?
A.2
B.3
C.4
You now have 10 minutes to transfer your answers to your Answer Sheet.
SPEAKING
PART FOUR：Questions 16-22
51、Read the following job advertisement.
Are sentences 16-22 on the opposite page ’ Right’ or ’ Wrong’ ? If there is not enough information to answer ’ Right’ or ’ Wrong’, choose ’ Doesn’t say’.
For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet.
Job Vacancy
Administrator for Our
Volunteer Programme
We need a well-motivated administrator for our busy central office at our national head quarters. The person appointed will play an important part in providing administrative support services to the programme manager.
The Administrator’s duties will include co-ordinating staff recruitment and appointment procedures nationwide. You will need to have excellent secretarial, organizational and communication skills as well as an ability to meet deadlines promptly and efficiently. A knowledge of the latest versions of Word and WordPerfect is essential. You must also be able to read spreadsheets produced in QuattroPro or Excel.
For a job description and an application form ( please do not send CVs at this stage), call our 24-hour answer phone on 21238888. Or you can email us, addressed to Melanie Slim, and giving reference VP. Closing date for applications is 7th March. Interviews will take place at our National HQ on 18th March.
The administrator will have his/her own office at national headquarters.
A.Right
B.Wrong
C.Doesn’t say
52、The administrator’s duties include appointing new staff.
A.Right
B.Wrong
C.Doesn’t say
53、The successful applicant will be able to work without supervision.
A.Right
B.Wrong
C.Doesn’t say
54、Applicants should include their CVs when they send for the application form.
A.Right
B.Wrong
C.Doesn’t say
55、Applicants can phone for details and a form at any time.
A.Right
B.Wrong
C.Doesn’t say
56、Applicants must be in by 7th March at the latest.
A.Right
B.Wrong
C.Doesn’t say
57、Candidates will be interviewed by Melanie Slim.
A.Right
B.Wrong
C.Doesn’t say
PART FIVE：Questions 23-28
58、Read the article below about package holiday success.
For each question on the opposite page, choose the correct answer.
Mark one letter (A, B or C) on your Answer Sheet.
Package Holiday Success
Travel operator Sandersley is different from most of its rivals. UK package holiday companies would love to have plenty of repeat business. Instead, in an effort to attract trade, they are forced to spend enormous sums on marketing -- but they are operating in a very competitive market. So, although the big travel companies try hard to create attractive brands, if you ask the customers delayed at airports, many aren’t even sure which company they’ve booked with. Ask customers of Sandersley, however, and this is probably their third or fourth holiday with the company.
A Sandersley holiday doesn’t come cheap; but for their customers this isn’t an issue.
The attraction is that they get an activity based ’club’ which has escaped the notice of the general public. Even the location of the holiday is of minor importance.
A high proportion of customers are families,because the adults are free to enjoy the activities on offer, while small children are in the care of people employed by Sandersley just for this purpose. These nannies get free flights and meals on top of their pay.
Interestingly, most of the company’s senior managers began at the bottom: for example, Carol Fletcher, the Marketing Manager, came as a ski guide in 1985, went away to
set up her own catering business, sold it for a considerable sum, and returned to Sandersley in the late 1990s.
The company’s performance over the years means that It gets a steady stream of offers from large tour operators wanting to buy the company. Jerry Baker, who started the firm, came very close to selling’ it for 30 million a few years ago. But at the last minute, Garmond, the potential buyer, was itself taken over by an American travel company which didn’t see a place for Sandersley in the group.
So where does that leave Sandersley? Despite greatly increasing its turnover in the past four years, the company has a careful attitude to expansion. Its decision not to sell skiing holidays in North America proved the right one when many of its rivals failed to persuade British travelers to take the tenhour flight. Learning from experiences like these, Sandersley’s two recent departures from its main activity are the acquisitions of restaurant chains in Spain and in Turkey. And as for moving into the mass market for its holiday? Sandersley is much too successful to want to do that.
Sandersley differs from most other UK travel operators in
A.the cost of its holidays.
B.the places where it advertises.
C.the number of repeat bookings it has.
59、Sandersley’s customers like
A.the places where the company organizes holidays.
B.the fact that the company is not well known,
C.the prices that the company charges for its holidays.
60、The company attracts families because
A.it arranges joint activities for adults and children.
B.it has staff who look after children.
C.it provides free holidays for children.
61、In what way is Carol Fletcher typical of the company’s senior staff?
A.She started working for the company at a low level.
B.She brought experience from another industry. ,
C.She used to run her own company.
62、Sandersley was not sold because
A.Garmond believed the price was too high.
B.Garmond’s new owner decided against the purchase.
C.Garmond falt unhappy with Sandersley’s performance.
63、What is Sandersley’s strategy for expansion?
A.to offer holidays in different countries.
B.to increase the customer base for its holidays.
C.to depend less on the holiday industry.
PARI SIX：Questions 29-40
64、Read the new report below.
Choose the correct word to fill each gap from A, B or C.
For each question (29-40), mark one letter (A, B or C) on your Answer Sheet.
One of the issues people are concerned about as they start to define their personal brand is being (29)___________to one subject or area. They ask "can I be an expert in more than one field or should I (30)___________ one?" You have the freedom to brand yourself as you choose, and you can always expand your offerings, (31)the knowledge you gain and your new interests. When you have an assortment of interests, you need to make sure that you manage them properly, both in (32) ___________of the time you (33)___________to each and how they are intertwined in your lifes tyle, online and off.
If you have online interests and they are (34)___________, then your hand brand will be much more powerful because those interests can complement each o!her. (35) ___________, if you are a financial analyst working at a bank during the day and a stock trading blogger by night, you can (36) ___________ both, without drifting (37)from your current brand (38)___________ of course that you don’t violate any confidentiality rules or insider trading laws.
If your interests aren’t related in any (39)___________ , then they should be completely detached, such as having two (40)___________Websites catering exclusively to each.
A.retained
B.related
C.confined
65、
A.focus on
B.account for
C.subject to
66、
A.relate to
B.based on
C.fixed upon
67、
A.respect
B.aspect
C.terms
68、
A.allocate
B.delegate
C.divide
69、
A.dependent
B.inseparable
C.related
70、
A.For instance
B.Now that
C.Moreover
71、
A.join
B.bond
C.stick
72、
A.forward
B.away
C.back
73、
A.given
B.provided
C.in case
74、
A.case
B.manner
C.way
75、
A.distinct
B.distinctive
C.distinguished
PART SEVEN：Questions 41- 45
76、Read the memo and email below.
Complete the form below.
Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.
Memo
To: Rolf
From: Willi
Date: 02/12/04
I just received this email from Peter Madsen, Head of Security, authorizing a leave of absence for the Deputy Head of Security. It seems she has to go for an interview —— a sonnel post with SafeHands Security. Lucky woman. Could you send a file note to Per-
From: Pmadsen@ unterweq, org. ch
Date: 2/12/04 11:35:23. AM
To: WilliEpp@ unterweg, org. ch
Subject: Re: Irmgard Ruchti, Deputy Head of Security
I have authorized a leave of absence for this employee from 24th to 27th June inclusive.
She can be reached during this time if really necessary on her mobile, 044445 8888.
Please inform Personnel. Any queries, call me on Extension 4545.
File Note
From: RS
To: Personnel
Re: Leave of Absence
Employee’s name: (41)__________
Department: (42)__________
Dates requested: (43)__________
Reason for absence: (44)__________
Emergency contact No. : (45)__________
Authorized by xxx
