1.      Customer Relations: the importance of making customers feel valued

2.      Customer Relations: how to improve customer service

3.      Customer Relations: the importance of improving customer service

4.      Customer Relations: how to deal with complaints from clients

5.      Customer Relations: how to maintain competitive customer service

6.      Customer Relations: the importance of customer services in maintaining a company’s competitiveness

7.      Customer Relations: the importance of addressing customers’ complaints appropriately

8.      Customer Relations: how to set up an effective customer services system

9.      Customer Relations: the importance of introducing an effective customer services system

10.  Customer Relations: how to maintain personal contact with clients

11.  Communications: the importance in business of maintaining personal contact with clients

12.        Public Relations: the importance to a company of sponsoring well-known personalities from the arts and popular culture

13.        Public Relations: how to supervise staff who deal with the public effectively

14.        Public Relations: the importance of adequate supervision and training of staff who deal with the public