Dialogue 1

A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?

B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.

A:Just a moment.I’ll check to see if she is at her desk.May I tell her who is calling?

B:This is Bill Burton from Milford Insurance,I’m calling in regards to our meeting next Tuesday.

A:Thank you,Mr.Burton.Can you please hold for a moment?I’ll check to see if she is available.

B:No problem.

A:I’m sorry,Ms.Jenkins is away from her desk.She has already left for lunch.

Would you like to leave a message for her?

B:Yes,please have her return my call when she returns to the office.It’s best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.

A:I’m sorry,I didn’t quite catch that,could you please repeat the number?

B:No problem,my office number is 635-8799,Tell her to ask for extension 31.

A:I’m sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?

B:Yes,and I represent Milford Insurance.

A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.

B:Thank you very much.