WRITING
Sample B
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Dear colleagues, I am writing to inform you that everyone being involved in software development will need be provided with an identity card by the service team on next Monday. Due to stolen data the head office decided to prevent unauthorised access to data this way. Regards, Alex Thierry |
Band 4
All points are addressed, and the register and format are on the whole appropriate. The range and accuracy of language are generally good, and the reader would be clearly and fully informed.
PART TWO Sample C
Sample D
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Report on staff turnover Introduction This report aims to explain the high staff turnover 2008 in Parkside and to propose measures to improve staff loyalty. Findings The figures clearly show that the high number of staff leaving the stores is a problem that only affects the Parkside store in 2008. While staff turnover in the Highgate store remained on a low level the number of staff leaving Parkside shoot up from 5 to 20. This unfortunately has a bad impact on customer service. Research amongst staff revealed their requirements. Firstly staff requires more training what would also benefit the company as the service is likely to improve. Another good idea is the introduction of a bonus scheme for valued staff that would improve staff loyalty. Unlike the mentioned proposals the request for a longer annual lave could not be met. Recommendations It is recommended to offer both the requested training opportunities and a bonus scheme for valued staff. |
Band 5
All content points are clearly covered, and the report is well organised with good cohesion. Both the register and format are consistently appropriate. Generally, the language used is accurate, and a good range of structures and vocabulary is demonstrated.
LISTENING
PART ONE
1 (THE) LAST QUARTER 2 (THE) LONG(-)TERM
3 CURRENT 4 LOSSES 5 SECOND STAGE
6 (A) PENALTY (CLAUSE) 7 UNSKILLED
8 (ANOTHER)/(A)/(THE) CONTRACT 9 (SOFTWARE) ENGINEER
10 (THE) TIMING 11 (THE) HARDWARE 12 OBJECTIVE(S)
