英语
姓名_______________ 准考证号_______________
本试卷分第Ⅰ卷（选择题）和第Ⅱ卷（非选择题）两部分，全卷共12页。第Ⅰ卷第1页至第10，第Ⅱ卷第11-12。
注意事项：
（1）2B铅笔将答案标号填涂在答题卡上相对应目标号的位置上。
（2）第I卷共两部分，共计120分。
第一部分 英语知识运用（共两节，满分80分）
从A B C D 四个选项中，选出可以填入空白处地最佳选项，并在答题卡上将该项涂黑。
1.-I’m sorry I didn’t nake it a your pany last night
- _______________,I know you’er busy these dnys
A.of course
B. no kidding
C. that’s all nightwｗw.ExamＷ.CoM
D. don’t mention it
2.experts think thyat _______________recently discovered painting may be_____________Picasso
A. the ;不填
B. a ;the
C. a;不填
D. the;a
3.Bats are surprsingly long-lived creatyures some ______a life span of around 20
A. having
B. his
C. have
D. to have
4.One Friday ,we were packing to leave for a weekend away _______my daugthter heard cries for help
A. after
B. while
C. since
D. when
5.I always wanted to do the job which I’d been trained _________
A. onwww.examｗ.com
B. for
C. by
D. of
6.the school isn’t the one I really wanted to go to ,but I suppose I’ll just have to __________it.
A. make the best of
B. get away fron
C. keep an eye on
D. cateh up with
7.Since people are fond of humor ,it is as welcome in concerstion as _____else
A. anything
B. something
C. anywhere
D. somethere
8.English is a language shared by corn cufrures ,cach of _________uses it somewhat differently.
A. which
B. what
C. them
D. there
9.the professor could tell by the ________look in Mans’s eyes that she didn’t understand a single word of his lecture
A. could
B. blank
C. mnosedl生活日记网
D. fresh
10.A bank is the place ______they lend you an umbrella in fair weather and ask for ask for it back when it begins to rain .
A .when
B.that
C. where
D.there
11.-How’s your new babysitter?
-We ________aslk for a better onre all our kids love her so much
A. should B.minght C. mustn‘t D. couldn’t
12.he decided that ht would drive all the way home instead for of ______at a botel for nigh
A .putting down B. putting off C.putting on D. putting up
13.I’ve boen wating this repott____ but in had to be hadnde torrnw
A finally B. immwdiat C.occaionally D.certainly
14.ever bast weingts sometimes ind themsrled ____for words
A．lose B. lost C .to lose D.having lost
15.the manager was worried about the perss conference his assistant______in his place but ,luckily ,cverything wasd goning on smoothly
A .gave B.gives C.was giving D. had given
16.My schedule is very ______righ now ,but I’ll try to fit you in
A tight B.short C.regular D. flexble
17.can I come and have a look at your new use?生活日记网(www．Examw。com)
Yes,_____!
A with pleasure B. I like it C.I quite agree D.by all means
18.anyway I can cheat him-it’s all my ____
A.emotions B. principles C.regulantons D.opinions
19.if they win the final tonight the team are going to tour around the city_______by their enthusiastic supporters
A being cheered B. be cheeresd C.to be cheered D.were cheercd
20.-I don’t think I’ll be able to go mountain climbing tomorrow
-________?
A and how B. How come C. how’s it going D .how about it
第二节：完形填空（共20小题；没小题1分，满分20分）
阅读下面短文，掌握其大意，然后从21~40各题所给的四个选项（A、B、C、D）中，选出最佳选项，并在答题纸上将选项标号涂黑。
Although I love my life, it hasn’t been a lot of fun I’ve been ill for 28 years.www.examｗ.com
Music has always been a great love of mine and , in my 20s, when my 21was more manageable , I 22 ten years as a professional singer in restaurants, playing and singing falk songs. 23 that was years ago and times have changed, 24 I live with mother on a country farm.
Two years ago, I decided that I would need to have some kind of extra work to 25 my disability pension (残疾抚恤金). 26 I need as in the aftenoons , I was bnitod in my 27 . I decided that I would consider,28 to singing in restamrants.
My fainfy are an musicians , so I was 29 when I went into our local music store
explained that I wanted to sing agin but using recorded karaoke music.I knew that disc were very expensive and I really didn’t have a lot of 30.And 31 you only three to four song out of ten on a disc that you can 32 use .
When I told the owner of the shop about my 33. he gave me a long, thoughtful 34.
“This means a lot to you ,doesn’t it ?” he said. “Come with me “.
He led me 35 the crowded shop and to a bench with a large professional karaoke box on it.生活日记网(www．Examw。com)
He placed his large hand 36 on his treasure and said.”I have 800 karaoke songs in here . you can take your 37 and I” II record them for you .that should get you started.”
I 38. Thanking him , I made a time with him to listen all the songs and choose 39 that I could sing. I have come full circle with his help.
His 40 still warms my heart and make me just that bit extra, when I have the chance.
21A.loneliness B. sadness C.tiredness D.sickness
22 A.set B. enjoyed C. kept D.shared
23A. Gladly B.eventually C. unfortunately D.Surpisingly
24A. Now B.Then C. Unfortunately D.Surprisingly
25A. add up to B.make up for C. get nd of D.take advantage of
26A.If B. As C. Though D.Before
27A.movement B. condition C. choices D.positions
28A. reaching out B. living up C. getting on D.going back
29A.recognized B. interviewed C. found D.invited
30A.money B.time C.energy D.knowledge
31A. thus B. once C. seldom D.knowledge
32A. actually B. hardly C. nearly D.formerlywｗw.ExamＷ.CoM
33 A. job B.family C. idea D.ofier
34 A. face B. view C. look D.sight
35A. over B.along C. towards D.through
36A. over B.along C. towards D.through
37 A. pick B. turn C. role D.step
38A. had to cry B. ought to cry C. should have cried D.could have cried
39A. more B. C.few D.the rest
40A. courage B. C. kindness D.trust
第二部分：阅读理解（第一节20小题，第二节5小题；每小题2分，满分50分）
第一节：阅读下列材料，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题纸上将该选项标号涂黑。
One evening in February 2007.a student named Poaula Ceely brought her car to a stop on a remote road in Wales,She got out to open a metal gate that blocked her path .That’s when she heard the whistle sounded by the driver or tranin,Her car almost a kilometre down the railway tracks.www.examｗ.com
Ceely’s near miss made the news because she blamed it on he (导航仪)，She had never driven the route before. It was dark and raining heavily,Ceely was relying on her GPS,but it made no mention of the crossing. I put my complete trust in the device and it led me right into the path of a speeding train,she told the BBC.
Who is to blame here?Rick Stevenson, who tells Ceely’s story in his book When Machines Fail finger at the limitations of technology ,We put our faith in digital decices ,be says.but our digital hepers are too often not up to the job,They are filled with small problems,And it’s not takes us on a tour of digital disasters involving everything from keyboards.
The problem with his argument in the book is that it’s not clear why he only focuses on digital technology ,while there may be a number of other possible causes.A map makes might have left the crossing off a paper map,Maybe we should blame Ceely for not paying attention ,Pertaps the railway and work out that there really is something specifie wrong with the GPS equinment,But stevenson doesn .
It’s a problem that runs through the book In a sechon an cars, Stevenson gives an of the that criminal use to defeat computer-based locking systems for cars,He offers wo independent sets of figures on car theft ;both show a small rise in some parts of the country .He says that once again not all new locks have proved reliable,Perhaps,but maybe it’s also due to the shourtage of policemen on the streets ,Or changing social circumstances orsome combination of these factors.
The game between humans and their smart devices is amusing and compler .If is shaped by economics and psycholog and the culture we live in ,Somewhere in the mix of those forces there may be a way for a wiser use of technology.
If there is such a way,it should involve more than just an awareness of the shortcomings of our machines.After all,we have lived with them for tousands of years ,They have probaly been fooling us for just as long.
41.What did Paula Ceely think was the cause of her accident？
A.She was not familiar with the road.
B.It was dark and raining heavily then.
C.The railwy workers failed to give the signal.
D.Her GPS device didn’t tell her about the crossing.
42.The phrase”near miss” (Paragraph 2)can besr be replaced by______.
A.close hit B.heavy loss
C.narrow essope D.big mistake
43.Which of the following would rick stevenson most probanny agree with?
A.Modern technology is what we can’t live without
B.Digital technology often falls short of our expectation
C.Digital devices are more reliable than they used to be.
D.GPS error is not the only cause for ceely’s accident.
44.In the writer’s opinion,Stevenson’s argument is _______.
A.one-sided B.reasonable C.puzzling D.well-based
45.What is the real concern of the writer of this arielnwww.examｗ.com
A.The maior causes of traffic acciden and car then.
B.The relationship between human and technology .
C.The shortcomings of digital devices we use.
D.The human unawareness of technical problems.
46.What does the word“pump”mean in “He ran in every five minutes to pump me about the case”?
A.Talk with B.ask for information. C.Listen to D.Provide with evidence
47.When Sally says“The TV propram kept pumping out commercials”,she may be______.
A.excited B.interested C.annoyed D.annoyed
48.What will the government most probably provide if it is engaged in a pump-priming program?
A. sums of money B.Raw materials
C.informative and significant D.intereing and powerful
49.When Sylvia says“His speech was OK but it had no real punch”,she thinks it was not_____.
A.fluent and impressive B.logical and moving中 华 考 试 网
C.informative and significant D.interestitng and powerful
C
In the more and more competitive service industry ,it is no longer enugh to promise customer satisfaction.Today,customer“delight”is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry,and confirmed by a number of reserches,that customers receiving good service will promote business by telling up to 12 other people;those treated complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet.For example,many companies now have to invest (投资)a lot of money in information technology and sta?traming in order to cope with the “phone rage”-caused by delays in answering call,being cut off in mid-conversation or left waiting for long periods
“Many people do not like talking to machines,”days Dr,Storey,senior lecturer in Marketing at City University Business School.”Banks ,for example,encourage staff at call centers to use customer data to establish instant and good relationship with then,The aim is to make the customer feel they know you and that you can trust them - the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include:under-promising and over-delivbering (saying that a repair will be carried out within five hours,but getting it done within two );replacing a faulty prodect immediately;throwing in a gift voucher (购物礼券)as an unexpected “thank you”
To regular customers;and always returning calls,even when they are complaints.
Aiming for customer delight is all very well,but if services do not ?ach the haigh level promised,disappointment or worse will be the result.This can be eased by offering an apolgy and an explanation of why the wervice did not meet usual standards with empathy (for example,”I know how you must feel”),and possible solutions (replace ment,compensation or whatever fairness suggests best meets the case).中 华 考 试 网
Airlines face some of the toughtest challenges over customer care,Fierce competition has conviced them at that delighting passengers is an important marketing tool,while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.
For British Airways staff,a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times.They are trained to answer quickly,?their name,job title and a “we are here to help”attitude.The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”.On the other hand,the more customers are promised,the greater the risk of disappointment.
50.We can learn from Paragraph 2that _______________.
A.complaining customers are hard to satisfy
B.unsatisfied customers receive better service..
C.satisfied customers catch more attention
D.well-treated customers promote business
51.The writer mentions”phone rage”(Paragraph 3)to show that _____________.
A.customers often use phones to express their anger
B.people still prefer to buy goods online
C.customer care becomes more demanding
D.customers rely on their phones to obtain serviceswww.Examw.com
52.What does the writer recommend to ??customer delight?
A.Calling customers regular
B.Gibing a “thank you “note.
C.Delivering are quicker service.
D.Promising more gifts
53.If a manager shoud show his empathy (Paragraph 6),what would be probably say?
A.”I know how upset you must be.”
B.”I appreciate your understandig.”
C.”I’m sorry for the delay.”
D.”I know it’s our fault.”
54.Customer delight is important for airlines because _______________.
A.their telephone style remains unchanged
B.they are more likely to meet with complaints
C.the services cost them a lot of money
D.the policies can be applied to their satff
55.Which of the following is conveyed in this article?
A.Face-to -face service creates comfortable feelings among customers.
B.Companies that promise more will naturally attract more cuatomer.
C.A company should promise less but do more in a competitive market.来自www.Examw.com
D.Customer delingt is more important for air lines then for banks.
D
It was Satuday.As always, it was the one, for “Six days,shall you labar and all your work”was taken senously back then,Outside,Father and Mr.Patnce next door were bxsy conny tcood lnside the wiel users Mother ane Mrs. Patrick were enpted in seeng cleaning
Somehow the boys had shipped away to the back lot with their kites.Now,evet at the reis of having Brother caught to beat carpets.they had sent him to the kitchen tox exsre xding ,sccmed there was no limt to the heights to which kites would fly today
My mothe looked at the sitting room,its furndign disordered for a tborough sweeting .Aprit kdgkd look toward the window “Come on,girls!Let’s take sing to the beer and theem a tutue”
On the way we met Mrs. Patrick ,Ianghing guiltily as if she wrig doing woeig wrong
The such a day for flying kites! We played all our frsh string into the boys’ kites up higher and higher,We could hardly distingwish the orang-coloced sports of the kites Now and then we slowly pullked one kite back,watching it dancing upo and down in the wind and finally bringing it down to earth ,just for the joy of sending yt up again
Even our fathers dropped their tools and joined us .Our mothers took their turn.laughing like schoolgirls I think we were all beside ourselves Parents forgx their daty and their dignity ;children forgot everyday fights and little jealousies .Perhaps it’s like this in the some of heaven.”I thought confusedly.
. we growing dark before we all walked sleepily back to the housew .I suppose we had some chean and orderly enough.The strange thing was, we didn’t mention that ady afterward Ifelt a little embarrasse .Surely none of the of the others had been as exceted as I Ikxked the memory up in that deepest part of me where we keep “the things that cannot be and yet they are”
The years went on,then one day Iwas hurrying about my kitchen in a city apartment,trying to get some work out of the way while my three-year-old ,sisrently cried her desire to go park ,see duck
“I can’t go !”I said.”“I have this angt and when I’m through I’ll be too rired to walk that far生活日记网(www．Examw。com)
My mother, who was visiting us, go up from the peas she was shelling It’s a wllderful day,she offered, really warm,yet there’s a fine breeu.Do you remimber that day we flew kites?
I stoppoed in my dash between store and sink.The locked door flew open and with it a rush of memorese Come on,I told my little girl You’re right ,it’s too good d day to miss
Another decade passed,We were in the aftennath (余波)of a great war,All evening we had been asking our returned soldier,the youngest Patrick Boy,about his experiences as a prisone war ,He has ked freely,but now for a long time he had been silent ,What was he thinking of dark and horribe things?
“Say!”A smile slipped out from his lips.“Do you remember -no ,of course you wouldn’t It probably didn’t make the impression on you as it did on me .”
I hardly dared speak,”Remrmber what?
“I used to think of that day a lot in POW camo(战俘营)，when things weren’s too good ,DO you remember the we flew the kites?
56.Mrs.Patrick was laughing gultily because she thought________
A she was too old to fly kites
B her husband would make fun of her
C she shoule have been doing her how
D supposed to the don’t game
57.By “we were all beside ourselves writer means that they all ________
A felt confused
B went wild with joy
C looked on
D forfot their fights
58.what did the think atfer the kite flying ?
A boys must hace had nore fun than the firls
B shoule have finished their work before playingwｗw.ExamＷ.CoM
C her parents should spend more time with them
D all the others must have forgotten that day
59.why did the writer finally agree to jtake her little girl for an outing ?
A she suddenluy renmenbered ther duty as mother
B she was reminded of the day thety felw kits
C she ha dfinished her
D she thought it was a
60.the youngest patrick boy iss mentioned to show that ________
A the write was not alone in treasuring her fond menories h
B his expenience in POW camp threw a shadow over his life
C childhood friendship means so much to the writer来自www.Examw.com
D people like him really changed a lot after the war
Team Building Means More Than Throwing a Few People Together
“Teamworking” is found every where within just about every organization.You can’t away from “teams” that are supposed to be able to create some thing that is greater that the sum of in parts.Or so the theory goes.
There are five measures that need to be taken before you can get the mose out of a team ;
61._______
There must be aclear reason for the team to exist. And all the members should realise the andsignificance of what they are going to do. What they are hoping to achieve should be something achievable but at the same time tough and inspiring enough to attract the members and keeep thet motivationg alive. What is more, they should also be well prepared for the possible difficulties they may come across in the process.
62.______
Team members must be able to express their opinions freely without fear of being criticired, and they must have the feeling that their suggestion will be taken serously.This is an imporant point because the team may need to resolve some complex or thorny issues. For example, it may discuse a sensitive topic. Should they keep their conclusion within the team or share it with other employee .This is an issue in itself that all the members should agree on and frank discussion is required.
63._______
It is easy to think that a junior team member may have less to contribute than more experienced or discouraging, it also makes no sense - people that have become members of your team, you need to make sure that each of them has an opportunity to add his or her thoughts to discussions.
64.________
wｗw.ExamＷ.CoM
Disagreement are natural and, in fact, debate and iscussion should be encouraeed A team made up only of “ yes men” can make disastrous decisions that few people honestly agreed with in the place.Consequently, there should be reles on how lengthy disagreements should be handled.For example , team meetings may not be the most appropriate place for adiscussiong that involves only two people,so”under-the-table”method may be effective.
65______
Most high-performing terams are well orgaized,A good organizer should be able to play to individuals’strengths and help them overcome their weaknesses. It should be someone who can act as a promoter and a constant reminder of what the team needs to achieve. He must, above all, be skilled in sharing responsibility and setting tasks to oten coaching them to achieve tasks, and providing constructive feedback on how the tasks went.
Team building isn’t as simple as just throwing a few people together,It requires much more,but motivating people is most essential ,Successful teamworking is not marked by how much progress the team makes toward its goals,but by how confidently each of its members compleates his or her assigned tasks with a sense of achievement and pride.
非选择题部分（共40分）
注意事项：
用黑色字迹的签字笔或钢笔将答案写在答题纸上，不能答在试卷上。
第三部分：写作（共两节，满分40分）考试用书
第一节：短文改错（共10小题；每小题1分，满分10分）
下面短文中有10处语言错误。请在有错误的地方增加、删除或修改某个单词。
增加：在缺词处加一个漏字符号（∧），并在其下面写上该加的词。
删除：把多余的词用斜线（）划掉。
修改：在错的词下划一横线，并在该词下面写上修改后的词。
注意：1.每处错误及其修改均仅限一词。
2.只允许修改10处，多者（从第11除起）不计分。
I was playing at my cousin house.Since his family was rich than mine, he had more toys than I did. There was one on particular I’d always wanted. I put into my pocket when he wasn’t looking. I guessed, even at that age, I would never be able to enjoy to playing with the toy or faced my cousin again; I would always know I’d done something wrong. Late on, my aunt drove me home. When she dropped me off, I pulled out the toy slow and gave it back. She knows what had happened, but she thasnked me and ever mentioned it again.
第二节、书面表达（满分30分）
假设你是高中生李越，有感于校园中存在的随意涂写（to scribble）和乱丢垃圾（to litter）的行为，请用英语给校长写一封100-120个词的信。信中应包括以下内容：
1.说明写信目的；
2.对这些行为进行批评；转自:考试网 - [Examw.Com]
3.提出建议
注意：信的抬头、落款及信的第一句已给出（不计词数）。
June 8,2011
Dear Meadmaster,
I’m Li Yue, a student from Class 1, Senior Ⅱ. ________________________________________
Your faithfully,
Li Yue
