1. You are the manager of an office supplies company. A colleague has received a letter complaining about an order for office furniture. She has left the letter for you to answer and has written some notes on it.
Write a 120-140 word reply using the letter below and the handwritten notes.
Do not include addresses.
Bureautech
33 avenue Louis Blanc
75019 Paris
France
The Manager
Adhoc Designs
29 George Street
Dover
England
June 28 2001
Order No. B13 / 4620
|
Apologise |
|
Explain why |
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Send next week |
In addition, two of the desks are badly damaged and will need replacing.
Also, we were told that as we were established customers, you would give us a special discount of 10 per cent off your catalogue prices. I note from your invoice that this discount has not been given.
I trust any future orders we place with you will be dealt with in a more satisfactory manner.
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Assure him of this |
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He’s right. Send correct invoice & offer extra discount |
Yours faithfully
Paul Chandler
Manager
Suggested answer
Dear Mr Chandler
Re: Order no. B13 / 4620
Thank you for your letter dated 28 June. First of all, I would like to apologise for the unsatisfactory handling of your order.
Unfortunately all our deliveries have experienced delays because of a strike by lorry drivers. However, as this dispute has now been settled, I am pleased to be able to inform you that we will be able to replace the two damaged desks next week.
As for the invoice, as an established and valued customer, you should have automatically received a discount of 10%. I enclose an amended invoice and trust that you will accept a further 2% discount for the inconvenience you have experienced.
I would like to take this opportunity to assure you that any further orders will be dealt with reliably and efficiently.
Yours sincerely
