Dear Ms. O’Flanagan,

Thank you for your e-mail 5 September. I am pleased to confirm that the SR100 will launch on time on 20 November with brochures available from 8 October.

We are also planning a sales conference for mid-October to train salespeople in how to use the product and brief them about its selling points, I hope to confirm the dates and venue of the conference in a couple of weeks

If you have any questions, please do not hesitate to call or email me.

Regards

Henrik Jensen

Model 11投诉信

Dear Sir,

On October 20 we ordered from Mr. Robinson, the salesman for our territory, stationery and office supplies for use in our office . We asked that the order be sent before the end of the year. The duplicate sales order that we have is No.3455. We have not yet received the order, even though it is past the promised delievery date. We did, however, receive an outgoing invoice for $475.13

Would you please check to see the reason for this delay? We are getting quite low on certain items in the order. And unless we received this order soon, it will be difficult for our office to operate properly

Is it possible to send this order so that it reaches us by January 10? We are, of course, holding your invoice for payment until we receive the order

Please let us know immediately, either by telephone or special-delivery letter, what has become of our order and how soon we shall receive it. We are sure that you will take care of the difficulty promptly.

Yours faithfully,